Frequently Asked Questions

Here’s how you can refer your friends to earn credit to spend on your next purchase:

• Head to your custom referral page here and sign in to your account.
• Click on any of the social media icons to share your unique code to your friends.
• Once your friend (s) have completed their order we will send you an email to let you know that your credit is in your account and ready to be spent.

Alternatively, your friend can insert your unique code at the basket where they will be asked to login to verify they are a new customer. Once they have created their account and meet the necessary requirements they can proceed to checkout.

At the top of your account section we will display both the number of people you have referred and the amount of credit you have earned through the referral program.

Rewards will be received within 24 hours after the ship date of your friend's order.

All rewarded credit that you receive will expire after 12 months.

As long as your friend signs up for an account with either the referral link or your unique code, you’ll earn referral credit. The email address you referred used to sign up doesn’t need to be the same as the email address to which you sent the referral invitation.

If your friends receive multiple referrals from multiple senders, only the sender of the referral link used when they create their account will earn credit.

The referral program is only for new customers. However, if they have an account but haven't shopped with Symbiome before then they still will be able to take advantage of the program by using your referral link.

• It must be your friend's first order with Symbiome.
• They must use either your unique code or unique referral link when placing their order.
• Their order must come to $75+ or more on qualifying products. Exclusions do apply.